Announcements - Vouchers

Error Message when Making Changes to Vouchers

The SMART Team is aware that users are receiving an error message when attempting to make changes to vouchers. The error message is:


Error 

In the meantime, there is a workaround which should allow voucher processors to continue processing vouchers when encountering this error message:

  • Change the total dollar amount of the voucher (including at least one of the voucher line amounts).
  • Save the voucher – if you receive a message about changing the amount, just ensure that the voucher total and the total of the voucher lines are in agreement and select the appropriate response to the warning message.
  • Change the total dollar amount back to the original amount (including the voucher line previously changed).
  • Make any other changes you need to make, including Supplier ID, chartfields, etc.
  • Save the voucher again.

We are aware that users have found other workarounds as well at the approver level, and those are also acceptable to use.

We apologize for the inconvenience, and our technical staff is working toward resolution of the issue.

The SMART Team